Fraud alert

Tips on how to spot a scam

• Scammers often pretend to be contacting you on behalf of SA Home Loans or a company associated with SA Home Loans. They might use a SA Home Loans Logo on their letter or communication in order to trick you to believe that the fraudulent letter is issued by or on behalf of SA Home Loans or a company associated with SA Home Loans.
• Scammers falsely claim to represent SA Home Loans and offer fraudulent debt consolidated loan services. These scammers may request an upfront administrative fee – which is something we would never do.
• Scammers will pressure you to act before you have time to think. If you’re on the phone, they might tell you not to hang up so you can’t check out their story. They might threaten to arrest you, institute legal proceedings against you or repossess your property if you do not give in to their demands, which is usually making payment immediately.
• Scammers often insist that you pay by sending money through a money transfer or deposit into a bank account created specifically for the purpose of fraud.
• SA Home Loans have not changed banking details and will never ask you to make payment into a different bank account. Please take note of the correct SA Home Loans banking details as reflected in your statement. Any notifications of change of banking details that claim to come from SA Home Loans are to be verified or reported directly to SA Home Loans.
• SA Home Loans will never ask for upfront payments to process any type of loan.
• SA Home Loans will never send you emails like fake eligibility updates or urgent requests to "confirm" your details from unofficial domains.

What you can do to protect yourself

• Do not give your personal or financial information in response to a request that you did not expect. SA Home Loans will never contact you on your WhatsApp and demand payment.
• If you receive an email or text message that claims to be from SA Home Loans, contact SA Home Loans directly to confirm the authenticity of the email or text message. Do not call or respond on the number on the email or text message, instead use SA Home Loans contact number available on our official website.
• Resist the pressure to act immediately, SA Home Loans will give you reasonable time to make any decision. If anyone pressures you to pay or give them your personal information, chances are they are scammers.
• Report any suspected fraud or scam to SA Home Loans Ethics line on: 0800 457 457 or Email [email protected]